Home Care Service

Home Care Packages

Your Home Care Package services are delivered by Indigo North Health staff or another provider, if you wish.

As part of your package you will have a Coordinator who will work with you to develop a plan to enable you to obtain the goals you wish to achieve.
The Indigo north Health staff providing services to you are locals, and have the qualifications and experience to provide you with an excellent service.

The Indigo North Health Home Care program is a full fee paying service.

The Home Care program provides Community Care services to:

  • Older member of our community
  • Younger people with disabilities and their carers,
  • People requiring additional support at home following a hospital admission
  • Clients of TAC and/or Worksafe

This program provides a basic level of support to assist service users to remain independent at home.

Indigo North Health staff are able to assist with most daily living activities including:

  • Personal Care
  • Community access and participation
  • Food preparation
  • Transport to appointments
  • Domestic assistance
  • Respite
  • Social support

The program is supported by nursing and personal care staff.

Home Care Package Program

Supporting Rutherglen, Chiltern and the surrounding local communities

What is a Home Care Package?

The Home Care Packages Program helps older Australians with complex care needs to live independently in their own homes. 

The Australian Government provides a subsidy to an approved provider of home care to coordinate a package of care services and case management to meet the individual needs of older Australians.

There are 4 levels of support:

Level 1
Low Level Care Needs

Level 2
Needs Basic Care Needs

Level 3
Intermediate Care

Level 4
High Care Needs

How Do I Get a Homecare Package?

Step 1 Registration

Register with My Aged Care by calling 1800 200 422 or visit the website, myagedcare.gov.au, if you require further assistance phone Indigo North Health on 0260 336 200 to step you through the registration process.

Step 2 Assessment

Everyone needs an assessment. The Aged Care Assessment Service (ACAS) will come to your home to assess you.

Step 3 Approval

My Aged Care will send you a letter advising of the level of Home Care Package for which you have been approved.

Step 4 Waiting List

After your assessment & approval, you will be added to the national priority queue for assignment of a Home Care Package.

Step 5 Assignment

You will receive a letter from My Aged Care advising you have been assigned a Home Care Package.

Once you receive this letter please call us on 0260 336 200 to start work arranging your Home Care Package services.

Choose Indigo North Health as your Home Care Packages service provider.

There are many reasons to choose Indigo North Health as your Home Care Package

As Your Local Service Provider
We are the local Home Care Package service provider in Rutherglen, Chiltern and the surrounding communities.

Access to the Local Health network of services
Streamlines access to all Indigo North Health’s services, including Residential Aged Care, In Home Respite, District Nursing, GP’s and other Allied Health professionals, if and when required.

Experienced Case Managers
Our friendly, highly qualified and responsive staff are local. This face to face service
focuses on achieving your goals and supporting the things that are important to you.

Competitive Rates
Spend more on the activities you need and want such as gardening, community access, equipment and transport. We offer competitive administration costs and flexible case management.

Our pricing is available in the schedule below. If you have any questions, please feel free to contact Julie Berry or Christine Mullavey on 02 6033 6200 or via email at hcp@inh.org.au.

We will always welcome any feedback you have, as we strongly believe this will help us improve our services. You can submit your feedback via our website at https://www.inh.org.au/feedback/. Your Coordinator can also provide you with a paper based form.

Home Oxygen

Through our alliance with BOC Australia we are an accredited agent for Home Therapy Service Provision. This involves the delivery, setting up and and ongoing support of clients dependent upon home oxygen, be it oxygen concentrator or cylinders.

We service North East Victoria and the Riverina, liaising closely with healthcare facilities and BOC’s Customer Service Centre to provide a prompt and efficient service.

Trained staff provide education in the setting up and use of oxygen delivery equipment to clients and their carers as well as aged care facilities.

We also maintain ongoing supply of oxygen therapy through planned cylinder changeovers and delivery of supplies.

As an accredited agent we are also authorised to sell portable concentrators and supplies and consumables.

Looking for advice?

We'd love to hear from you!

If you have questions about some of our services please get in touch with our friendly team and we would be happy to provide you with answers to any of your questions.

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