Support at Home
Support at Home (formerly Homecare Packages)
The Australian Government has introduced the Support at Home program to replace Home Care Packages (HCP) and Short-Term Restorative Care from 1 November 2025.
The Support at Home program provides higher level services and support to people with more complex care needs aged 65 years and over* to live to safely and independently in their homes. *Aboriginal & Torres Strait Islander people over 50 years of age.
To be eligible for these funded services you must meet some needs and age requirements:
- how much assistance you need with some everyday tasks
- that you are 65 years or older (or 50 years or older for Aboriginal or Torres Strait Islander people)
Note: If you are on a low income, homeless or at risk of being homeless, and aged 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people), please call My Aged Care on 1800 200 422 to discuss your situation.
My Aged Care is the starting point for all funded aged care. You can check your eligibility for assessment by contacting My Aged Care;
- Phone: 1800 200 422
- Online at My Aged Care | Eligibility Checker
Classification and Budgets for ongoing services
Support at Home has 8 classifications for ongoing services.
- You will be assigned a classification and budget based on your need’s assessment.
- Your Annual Support at Home budget will be broken into quarterly (3-monthly) budgets.
- You can carry over unspent funds of up to $1,000 or 10% of your quarterly budget (whichever is greater).
The indicative budget amounts for each ongoing classification are:
Classification | Quarterly Budget | Annual Amount |
1 | ~$2,750 | ~$11,000 |
2 | ~$4,000 | ~$16,000 |
3 | ~$5,500 | ~$22,000 |
4 | ~$7,500 | ~$30,000 |
5 | ~$10,000 | ~$40,000 |
6 | ~$12,000 | ~$48,000 |
7 | ~$14,500 | ~$58,000 |
8 | ~$19,500 | ~$78,000 |
Note: Additional short term supports which may include a budget for assistive technology, home modifications, restorative care, and end of life are available for those assessed as requiring these services.
What services can I receive?
Support at Home has a defined service list, which outlines the services that you can access under Support at Home. Depending on your My Aged Care support plan and the Support at Home classification you have been assigned, you can access the following services;
Everyday Living | Independence | Clinical Care |
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Domestic Assistance | Personal care | Nursing Care |
Home Maintenance & Repairs | Social Support | Allied Health |
Meals | Respite | Care Management |
Funding and Contribution to Costs
The government will continue funding in-home care, but it will apply some cost-sharing changes. Contributions will depend on the type of service received and your personal financial situation, rather than set fees.
Type of Service | Government Funding | Client Contribution |
Clinical care | Fully funded | No cost to client |
Independence | Partial funding | Moderate contribution |
Everyday living | Partial funding | Higher contribution |
There are many reasons to choose Glenview Health as your Support at Home provider:
As Your Local Service Provider
We are the local Support at Home service provider in Rutherglen, Chiltern and the surrounding communities.
Access to the Local Health network of services
Streamlines access to all Glenview Health’s services, including Residential Aged Care, In Home Respite, District Nursing, GP’s and other Allied Health professionals, if and when required.
Experienced Care Partners
Our friendly, highly qualified and responsive staff are local. This face to face service focuses on achieving your goals and supporting the things that are important to you.
Competitive Rates
Spend more on the activities you need and want such as gardening, community access, equipment and transport.
Our pricing is available in the schedule below. If you have any questions, please feel free to contact Julie Berry or Gwen Harris on 02 6033 6200 or via email at info@glenviewhealth.org.au
We will always welcome any feedback you have, as we strongly believe this will help us improve our services. You can submit your feedback via our website.
Home Oxygen
Through our alliance with BOC Australia we are an accredited agent for Home Therapy Service Provision. This involves the delivery, setting up and and ongoing support of clients dependent upon home oxygen, be it oxygen concentrator or cylinders.
We service North East Victoria and the Riverina, liaising closely with healthcare facilities and BOC’s Customer Service Centre to provide a prompt and efficient service.
Trained staff provide education in the setting up and use of oxygen delivery equipment to clients and their carers as well as aged care facilities.
We also maintain ongoing supply of oxygen therapy through planned cylinder changeovers and delivery of supplies.
As an accredited agent we are also authorised to sell portable concentrators and supplies and consumables.
Looking for advice?
We'd love to hear from you!
If you have questions about some of our services please get in touch with our friendly team and we would be happy to provide you with answers to any of your questions.
